The Comfort Group is Australasia’s largest mattress and foam manufacturer, with multiple manufacturing locations across New Zealand and Australia and more than 1000 employees. Its traditional model has been build-to-order, with orders from retailers being scheduled for production rather than being supplied from inventory.
Efficient planning, manufacture and delivery relies on orders being processed into the company’s ERP system quickly, so that delivery times can be accurately provided to customers. But with complex BOM data for orders and order taking being heavily skewed towards the weekend, manual data input created a bottleneck that was adding as much as a full day to the planning process.
The company had previously built a custom EDI solution to service a small number of customers, but it was difficult to add new customers to this. It needed an EDI solution that could streamline the whole process, smoothing out the Monday morning data bottleneck while dealing with differences in individual customer needs.