Challenge

NZ Post delivers 41 million courier parcels annually, each requiring a label for tracking and delivery, as well as a manifest for billing. While most customers submit their manifests via NZ Post’s web service, some rely on “manual manifesting,” which requires them to send the manifest to NZ Post. Issues like web outages, hardware failure, or human error can prevent these manifests from reaching NZ Post, causing billing problems and wasting time.

Glenn Dodd, Customer Application Lead at NZ Post, says it was a problem that was costing the business significant time and money. “We can’t bill them unless we have a manifest. We were spending hours chasing up customers trying to get the manifests, which could be thousands of items. It was just becoming too hard.”

Results

Unlocking Revenue

The process is fully automated, reconstructing manifests and generating revenue for NZ Post with little need for intervention, and can be easily tweaked in a matter of minutes if new business rules need to be applied. The return on investment was measured in days and the platform processes approximately $20 million in revenue annually.

Leveraging the power of Flow Software’s integrations can lead to increased revenue through streamlining and automating essential business processes to save time and manpower.

Get in touch with us today to discuss how Flow Software can help you to connect your commerce.

Solution

Leveraging Flow Software’s Full Capabilities

NZ Post was already using Flow Software for transforming customer data into the required format for processing. However, decided to leverage their integration platform to recover the missing manifest data. This involved using Flow Software to automate the process of reconstructing missing manifests from labelling data, collected from scanning physical data from sorting machines. Flow Software filtered out non-applicable items and mapped various business rules and data points to identify items, generating up to 10,000 manifests per day and $60,000 in invoices daily.