Villa Maria’s key systems are connected by Flow, so incoming orders are now all automated. Customer orders received via the CRM system or EDI are managed by Flow, which checks pricing, availability and stock levels in other internal systems before confirming the order and recording it in the ERP. Orders are then delivered automatically to the warehouse management system to be picked and packed. All this workflow, automation and connectivity is managed by Flow Software’s middleware platform.
Connecting electronically with customers, suppliers and freight provides and automating the ordering, dispatch and invoicing processes, has saved Villa Maria’s internal teams over 160 hours of order checking and data rekeying each month. Staff can now focus on high value, productive work meaning faster, more effective processes and better customer experience.