Customer Insight: Recreational Services

Customer Insight:  Recreational Services

Author -  Alana Stephens




Recreational Services provide specialist management and maintenance of parks, turf and facilities across New Zealand.With values that encourage putting customers first, developing collaborative relationships, open communication and innovation. They strive to think outside the square to deliver smart solutions for their customers.

A new contract with Christchurch City Council (CCC) to maintain Christchurch facilities meant Recreational Services needed to implement a subscription based approach to web services with CCC for the processing and managing of jobs, claims, reference data, and asset data from their facilities management system Menzits.

The project involved the use of Flow Software to publish a web service for CCC to push job update notifications to Recreational Services. Going the other way Flow was used to consume CCC's new web service from SAP for jobs, claims, reference data and asset data.

With the power of Flow the project went smoothly and saw Recreational Services become the first to start consuming CCC's web service and set the benchmark for future integrations.

“This project had tight timeframes and complex requirements. Through the automation of our business processes and integration with our customer, Flow has enabled us to meet the project's requirements in a timely manner. We are hugely satisfied with how the project was implemented from start to finish.”

Company:
Recreational Services
(www.rs.kiwi.nz)

Industry:
Services

Business Challenge:
As part of a successful tender with Christchurch City Council, Recreational Services were required to be the first to use Christchurch City Councils new B2B web services.
Benefits:

Efficient work order management.

Accurate capture of job detail.

Easy management of Assets

Tender requirements met.

Positioned Recreational Services as the benchmark for EDI in the facilities space.

 

 

 


 

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